Survey on Call Center Stress

Dear CWA members,

Please take a survey to help CWA learn about the causes of stress for call center members, and what we can do to improve job quality. CWA is partnering with Cornell University Professor Virginia Doellgast to conduct this scientific survey.

Here is the link to the survey: https://cornell.qualtrics.com/jfe/form/SV_aaUGIEvp7bM5Vkx

The survey takes 10 to 15 minutes and can be completed on a computer, smart phone or tablet.

We need all members to participate in order to make this successful. Thank you for taking the survey and encouraging your coworkers to do the same.